Frequently Asked Questions

What are credits?

Our services are measured in the unit of credits. Credit is the unit for usage in the form of a single image conversion on our platform. One (1) text conversion consumes one (1) credit.

Do you provide a free plan?

When you first sign up for Charly OCR, you receive 5 free credits to try the service. If you wish to continue using our OCR service afterwards, you can buy additional credits.

What happens when I buy another plan before my credits are expired?

All of your unused credits are safely kept and will roll over to the next plan of your choice. In other words, all credits you paid for are yours until you spend them.

What's your refund policy?

As detailed in our Terms of Use, the Charly OCR product is provided as-is, with no guarantees whatsoever. Hence, we provide no refund for previously completed payments.

How can I get support?

We provide all our customers with free e-mail support available at support@charlyocr.com.

How does your tool differ from other character recognition software?

We recommend Charly OCR if you're looking for an intuitive online app that offers a fast and simple way to convert images into text.